NEC?recently released the SL1100 Communications Analyst, a call accounting software program. This handy tool allows you to monitor and analyze telephone calls, understand telephone usage and utilize that information to improve the overall experience of your callers and your office?s efficiency. Incoming and outgoing calls are tracked accurately along with the date and time of the call.
Communications Analyst increases productivity, facilitates billing, and helps detect toll fraud and telephone abuse. Reports include extension/line summaries, department summaries, date, time, longest/most expensive calls and most frequently called numbers. These reports can be used to improve its business effectiveness and reduce costs.
If you have a call center or large sales team or feel your business could benefit from call accounting software, call Teltek today!
Teltek is a Certified Avaya Business Partner, NEC Dealer, and Microsoft Partner with two locations in the Baltimore Metropolitan area. We specialize in providing one call technology support for small to mid-sized businesses and nonprofits in Maryland, Washington, DC, Virginia and Pennsylvania.
Tags: call accounting software, call center solutions, Communications Analyst, NEC SL1100, NEC telephone system, Teltek
Source: http://myteltek.com/blog/2013/03/nec-has-a-new-tool-for-your-sl1100-phone-system/
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